Effective Date: 15th of October, 2024
1. Information We Collect
When you subscribe to receive SMS, voice, or email communications from Sunrun LLC, we may collect:
- Your contact details (e.g., phone number, email address)
- Consent preferences for SMS, voice, and email communications
- Details of interactions with our communication services
2. How We Use Your Information
- Marketing and Promotions: Provide updates on products, services, and special offers.
- Support and Notifications: Respond to customer inquiries and send transactional updates.
- Transactional Alerts: Notify you of appointments, installations, or status updates.
3. Data Sharing and Security
- We do not sell or share your information with third parties for independent marketing purposes.
- We may share data only with third-party vendors required to deliver communications (e.g., messaging platforms, telecom providers).
- We implement technical and administrative safeguards to protect your data from unauthorized access.
4. Opt-In and Opt-Out Procedures
You can choose to receive communications via SMS, voice, or email by providing your consent. You can also opt out at any time:
- SMS: Reply STOP to any message to unsubscribe.
- Voice: Call 6149064355 to opt out of voice communications.
- Email: Use the unsubscribe link provided in any email communication.
5. Contact Us
For support, reach us at:
Phone: 6149064355
Email: michaelw@sunrunllc.com
Address: 2001 Westview Dr, Findlay, Ohio, 45840, United States
6. Changes to this Policy
We may update this policy from time to time. Changes will be posted on our website with a new effective date.